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i-tec USB 3.0 / USB-C Dual Display Docking Station

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Product Description

Enhance your notebook, tablet or smartphone, utilising USB-C or USB-A connectivity. This Thunderbolt 3 compatible USB-C dual monitor docking station features the latest DisplayLink DL6950 chipset and offers the flexibility of both USB-C and USB-A host interfaces (cables included).

The unit is equipped with four graphics outputs, 2x HDMI, and 2x DisplayPort, although a maximum of two monitors can be supported simultaneously. Connect two monitors simultaneously and enjoy the higher 4096 x 2160 resolution @ 60 Hz, using any interface configuration (DP + DP, DP + HDMI, HDMI + HDMI). 5K resolution (5120 x 2880 @ 60 Hz) is supported when a single monitor is connected via two DisplayPort cables.

6x USB-A 3.0 ports (USB 3.0 / 2.0 compatible) make it easy to connect all of your existing hardware and Gigabit Ethernet RJ45 port provides reliable, robust and high-speed internet connection, supporting 10/100/1000 Mbps speeds. 3.5 mm audio jacks can be found on the front panel and an easily accessible power-saving on/off switch can be found on the rear panel. The addition of a Kensington lock slot provides additional security, especially for those working regularly in public spaces.

i-tec docking stations are compatible with the vast majority of notebook brands and platforms, making it easier than ever to connect your favourite hardware. The unit is extremely compact, perfect for use at home or in the office. Due to the hybrid interface option especially hot desk use, due to the USB-C or USB-A interface options.

This docking station is suitable for use with MacBook Pro 2016, Macbook 2015, Chromebook Pixel 2015, Acer Switch Alpha 12, Acer Switch Alpha 13, Dell XPS 13, HP Elitebook Folio G1 and ASUS UX390UAK, as well as other devices with USB-C connectivity.

Product Overview & Features

  • Connect your notebook, tablet or smartphone to additional monitors and your favourite hardware via a single USB-C or USB-A port (cables included)
  • 1x USB-C port for connecting to a host with USB-C or USB-A interface
  • Graphic interface: 2x HDMI and 2x Display Port. The docking station supports the connection of max. 2 monitors. Resolution:
  • 1 monitor connected via 2 DP cables: 1x DP + 1x DP supports up to 5K 5120×2880@60Hz, host graphic card have to support 5K resolution
  • 2 monitors connected simultaneously: 1x DP + 1x DP supports up to 4K 4096 x 2160@60Hz; 1x DP + 1x HDMI supports up to 4K 4096 x 2160 @ 60Hz; 1x HDMI + 1x HDMI supports up to 4K 4096 x 2160 @ 60Hz
  • 6x USB-A 3.0 ports for connecting all existing hardware and accessories. USB-A ports are compatible with USB 3.1 and backward compatible with USB 3.0 / 2.0 devices
  • Features DisplayLink DL6950, VIA VL813 chipset
  • Fast network and Internet access with Gigabit Ethernet RJ-45 port, supporting 10/100/1000 Mbps speeds
  • Kensington lock slot to discourage theft
  • Separate 3.5 mm audio input / output jacks
  • Power-saving on / off switch allowing quick and easy reset of the docking station & power LED indicator
  • 1x power supply input – external power adapter (output: DC 20V/2A)
  • Supports Windows 7/8/8.1/10, Mac OS X, Linux Ubuntu 14.04 / 16.04, Android 6 and later
  • Cross-brand and cross-platform compatibility

Please make sure to check a compatibility of your device, whether it meets all the requirements for an operation of the specific i-tec product, especially video output (Display Port Alt mode), and/or Power Delivery. If your device would not be fully compatible, your new i-tec product may not operate correctly. You may find the specifications your device (i.e. USB port), in a user manual supplied with your notebook/tablet/smartphone, or – alternatively – via customer service provided by a manufacturer of your device. If still uncertain, however, contact our service at support@itecproduct.com.

Long product description: i-tec USB 3.0 / USB-C 5K Universal Dual Display Docking Station, 2x 4K 60Hz Video, 2x HDMI, 2x Display Port, 1x GLAN Ethernet, 6x USB-A 3.0, 1x Audio Input / Output, On/Off Switch, Kensington Lock, for Laptops, Tablets, Windows, Mac OS, Linux, Android, Thunderbolt 3 compatible

PN
EU: CADUAL4KDOCK
UK: CADUAL4KDOCKUK
EAN
EU: 8595611702051
UK: 8595611702327
USB-CUSB-3.0Thunderbolt-3

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  • Specifications
  • Manuals, drivers
  • FAQ

Specifications

  • 1x USB-C port for connecting to a laptop with USB-C or USB-A interface, both connecting cables are included
  • Graphic interface: 2x HDMI and 2x Display Port. The docking station supports the connection of max. 2 monitors. Resolution:
  • 1 monitor connected via 2 DP cables: 1x DP + 1x DP supports up to 5K 5120×2880@60Hz, host graphic card have to support 5K resolution
  • 2 monitors connected simultaneously: 1x DP + 1x DP supports up to 4K 4096×2160@60Hz; 1x DP + 1x HDMI supports up to 4K 4096×2160@60Hz; 1x HDMI + 1x HDMI supports up to 4K 4096×2160@60Hz
  • 6x USB-A 3.0 port for connecting your current USB 3.1/3.0/2.0 devices and high-speed data transmission (5 Gbps)
  • 1x Ethernet GLAN RJ-45 port for fast network and Internet access with Gigabit Ethernet connection supports 10 / 100 / 1000 Mbps speeds
  • Chipset: DisplayLink DL6950, VIA VL813
  • A separate microphone input and earphone output, 1x 3.5 mm Audio out, 1x 3.5 mm Mic in
  • ON/OFF switch for the docking station switching on/off
  • LED indicator
  • Kensington lock
  • 1x power supply input – external power adapter (output: DC 20V/2A)
  • OS: Windows 7 / 8 / 8.1 / 10 32/64 bit, Mac OS X, Linux Ubuntu 14.04 / 16.04, Android 6 and later. Windows 10 – automatic installation of drivers from OS. Other OS – manual driver installation is required. Automatic firmware upgrade.
  • Product dimensions: 223 x 88 x 27 mm
  • Product weight: 338 g
  • Packaging dimensions: 314 x 144 x 60 mm
  • Packaging weight: 900 g

 

SYSTEM REQUIREMENTS

Hardware requirements: Laptop with a free USB-A or USB-C port

Operating system: Windows 7 / 8 / 8.1 / 10 32/64 bit, Mac OS X, Linux Ubuntu 14.04 / 16.04, Android 6 and later. Windows 10 – automatic installation of drivers from OS. Other OS – manual installation of drivers is required. Automatic firmware upgrade.

 

Recommended usage scenarios on the following platforms:

Intel Core i3:

Office use (Word, PowerPoint, Excel type application); 1 external monitor for desktop or video with resolution up to 2k. Data transfer/recovery on e.g. external HDD is recommended on one of the USB ports. (2 external FullHD monitors and even 4K video on one monitor is possible, however significantly slower OS response and/or low FPS is possible)

Intel Core i5:

Extended office and home use (Word, PowerPoint, Excel and 2D application e.g. Photoshop); 2 external monitors for desktop and applications with resolution up to 4k. Recommended video: 1x 2K and 1x 4K. Data transfer/recovery on e.g. external HDD is recommended on two of the USB ports. (Video in 2x 4K may cause low FPS and/or slow down the OS and running application response).

Intel Core i7:

Universal use (all types of applications, incl. 3D e.g. CAD), video and desktop in 4K, all USB ports may be used for data transfer/backup/recovery.

 

PACKAGE CONTENTS

  • i-tec USB-C/A Dual Docking Station
  • USB 3.1 C to C cable
  • USB 3.1 C to A cable
  • Power adapter (DC cable 110 cm)
  • Quick Start

 

Product Part Numbers

i-tec Part Number                                                             Product Description & EAN
CADUAL4KDOCKUSB-C / USB-A Dual Display Docking Station with 2-pin EU power adapter, EAN 8595611702051
CADUAL4KDOCKUKUSB-C / USB-A Dual Display Docking Station with 3-pin UK power adapter, EAN 8595611702327

Specifications

Hardware
Bus TypeUSB-C/USB-A
Displays Supported2
Recommended usage scenarios on the following platforms:
Intel Core i3:Office use (Word, PowerPoint, Excel type application); 1 external monitor for desktop or video with resolution up to 2k. Data transfer/recovery on e.g. external HDD is recommended on one of the USB ports. (2 external FullHD monitors and even 4K video on one monitor is possible, however significantly slower OS response and/or low FPS is possible)
Intel Core i5:Extended office and home use (Word, PowerPoint, Excel and 2D application e.g. Photoshop); 2 external monitors for desktop and applications with resolution up to 4k. Recommended video: 1x 2K and 1x 4K. Data transfer/recovery on e.g. external HDD is recommended on two of the USB ports. (Video in 2x 4K may cause low FPS and/or slow down the OS and running application response).
Intel Core i7:Universal use (all types of applications, incl. 3D e.g. CAD), video and desktop in 4K, all USB ports may be used for data transfer/backup/recovery.
Connectors
HDMI2
DisplayPort2
USB-C 3.1 (Gen.1)1
USB 3.0 Type A6
RJ-45 female1
Audio1x 3.5 mm input / output (separate)
System Requirements
HardwareNotebook or tablet with an available USB-C or USB-A port
Operating SoftwareWindows 7 / 8 / 8.1 / 10 32/64 bit, Mac OS X, Linux Ubuntu 14.04 / 16.04, Android 6 and later. Windows 10 – automatic installation of drivers from OS. Other OS – manual installation of drivers is required. Automatic firmware upgrade.
Power
Input Voltage100 – 240 V AC
Output Current2 A
Output Voltage20 V DC
Power AdapterEU 2-pin or UK 3-pin adapter included, as per i-tec part number
Physical Characteristics
ColourBlack
Housing MaterialPlastic
Product Dimensions (l x w x h)223 x 88 x 27 mm
Product Weight (excl. packaging)338 g
Packaging Dimensions (l x w x h)314 x 144 x 60 mm
Packaging weight900 g
After Sales Service
Warranty Period2 years
Technical SupportProduct Lifetime
Package Contents
1x USB-C / USB-A 4K Dual Docking Station
1x USB-C 3.1 to USB-C cable
1x USB-C 3.1 to USB-A cable
1x 100W power adapter with EU 2-pin plug (total cable length 360 cm) for EU version and with UK 3-pin plug for UK version
1x Quick Start Guide

Package contents

  • i-tec USB-C/A Dual Docking Station
  • USB 3.1 C to C cable
  • USB 3.1 C to A cable
  • Power adapter (DC cable 120 cm)
  • Quick Start

FAQ

Question: I have updated my MacBook to High Sierra version 10.13.1 and the Mirror mode on my MacBook has stopped working. What should I do?
Answer: This is already discovered issue which causes the DisplayLink driver to malfunction in the latest MacOS due to improper compatibility. Apple has been already asked for debugging. In the meantime, you may use the following workaround procedure: http://support.displaylink.com/knowledgebase/articles/1812676-macos-high-sierra-mirror-issues. This will revert the screen settings to Extend instead of Mirror. However, the Mirror mode will not be applicable until a proper debug should be available from Apple.

Question: Display Port doesn’t work after connection to my MacBook even after installation of Display Link drivers.

Answer: After update of 10.13 (High Sierra), Apple added a safety element that blocks automatic installation of Display Link drivers; to enable correction function, it is necessary to allow an exception for Display Link Corp in the Settings of protection of your MacBook. Detailed manual is here: http://support.displaylink.com/knowledgebase/articles/1188004-macos-high-sierra-video-functionality-not-enabled

Question: Can I use Adaptor to transfer signal from HDMI/Display Port port to VGA/DVI Port?
Answer: We do not recomend transfering Digital signal (HDMI/DVI) to Analog (VGA/DVI) due the technological restrictions of Analog ports (their low data bandwidth), these adaptors might not work corectly.

Question: I have a properly connected 5K monitor and yet I do not see the 5K resolution.

Answer: Check if the primary graphics card on your computer supports 5K resolution, such as Radeon™ RX 470 Graphics.

Question: On my MacBook 13″ / 15″ 2016 and later, wi-fi or Bluetooth stops working; or USB 3.0 devices connected to the docking station disconnect. Where is the problem?

Answer: This problem is caused by interference in the range of 2.4GHz. A possible solution is to connect the docking station to  the Thunderbolt 3 (USB-C) port of the Mac on the left side nearest to you or use the ports on the right side. These ports are situated farthest from the wi-fi antenna. The next solution is the use of the 5GHz zone and the placement of the docking station as far as it could be from the monitor of your Mac. For more information, please refer to: https://support.apple.com/en-gb/HT201163.

Question: In Windows, some wireless devices (WLAN dongle or, for example, Microsoft Wireless set 3000/5000), which are connected in the docking station, stop working or irregularly disconnect. Where is  the problem?

Answer: Sometimes, USB 3.0 ports are cancelled with a 2.4GHz wireless device. The wireless device should be placed outside of the close proximity of USB 3.0 ports and cables. Place the wireless device as far from the USB 3.0 ports and cables as possible. You could use for these purposes, for example, an extension cord for the connection of WLAN dongles or sets.

Question: After installing Windows 10, the device stopped working. With Windows 7/8 / 8.1, the device worked smoothly.
Answer: Please install the latest drivers. Download drivers from our website www.i-tec-europe.eu in the “Download” tab of this product.

Question: After Mac OS X 10.12.x installation, the device stopped working. The previous version worked smoothly.
Answer: Please install the latest drivers. Download drivers from our website www.i-tec-europe.eu in the “Download” tab of this product. The docking station is supported from DisplayLink 3.1.

 

Question: I have a problem with detecting the docking station in my USB-C / USB 3.0 port on my laptop / tablet.
Answer: The problem may be the outdated drivers for the USB-C / USB 3.0 port on your laptop / tablet. Please install the latest USB-C / USB 3.0 chipset drivers in your laptop / tablet.

Question: The LAN port does not work or operates at only 10/100 Mbps.
Answer: Check all wiring between the docking station and the active element and push the RJ-45 connectors. Also, you can replace the Ethernet cable between the docking station and and the active network element (HUB, Switch, Router) for a certified one.

Question: Can I get more detailed information about docking station problems?
Answer: Surely, you can find useful information on our website www.i-tec-europe.eu on the “FAQ” tab of this product or on http://www.displaylink.com/support/knowledgebase.php, or contact our technical support: support@itecproduct.com.

In case of any questions or problems with the docking station, contact our technical support: support@itecproduct.com.

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