i-tec USB-C Metal Low Profile 4K Triple Display Docking Station + Power Delivery 85 W
Connect your favourite accessories to your laptop, tablet, PC or smartphone equipped with the new USB-C or Thunderbolt 3 interface. Using this docking station, you can access power and output for up to three external monitors (applies for Windows-based systems).
This docking station is suitable for use with all laptops and other devices equipped with the USB-C connector with video transmission support (USB-C DisplayPort Alt mode). In case of incompatibility, your new i-tec product may not work properly. For details regarding your device’s USB port specifications, please refer to your laptop / tablet / smartphone manual or contact your device manufacturer’s customer support. However, even if you are not sure that your device is fully compatible after verification, please contact our technical department by writing an email to firstname.lastname@example.org.
The docking station has an internal power consumption of 15 W. When connecting a 45 W USB-C power adapter, the docking station delivers 30 W to the laptop. In the case of a 60 W adapter, the docking station delivers 45 W; in the case of an 85 W adapter, the docking station delivers 70 W; in the case of a 100 W adapter, it delivers 85 W.
Note: The macOS operating system does not support Multi Stream Transport technology (2 or more monitors in extended mode. This technology does not support any docking station using the USB-C DisplayPort Alt Mode in macOS.
Long product description: i-tec USB-C 4K Metal Low Profile Docking Station – 1x HDMI, 1x VGA, 1x DisplayPort, 1x SD Card Reader,1x microSD Card Reader, 1x Ethernet GLAN,1x 3.5 mm Audio out, 2x USB-A 3.0 port, 1x USB-A 2.0, 1x USB-C Power Delivery port, Compatible with Thunderbolt 3
Where to Buy
- 1x integrated USB-C cable for connecting to the host device (19cm)
- Power Delivery: 85W
- Video ports:
- 1x Display Port
- 1x HDMI
- 1x VGA
- Supported Resolutions:
- 1 monitor – 1x Display Port/HDMI → up to 4K/30Hz
- 1 monitor – 1x VGA → up to 1920×1080/60Hz
- 2 monitors – 1x (DP,HDMI, VGA) + 1x (DP,HDMI, VGA) → up to 2x 1920×1080/60Hz
- 3 monitors – 1x Display Port + 1x HDMI + 1x VGA → up to 1x 1920×1080/60Hz + 2x 1280×720/60Hz
- 1x USB-C port PD (power delivery only)
- 2x USB 3.0 port with fast charge support (BC 1.2)
- 1x USB 2.0 port
- 1x Ethernet GLAN RJ-45 port (Realtek RTL8153)
- 1x SD slot
- 1x microSD slot
- 1x 3,5mm Audio output
- OS: Windows 10, macOS X, Android, Chrome OS Google, Linux with the latest updates
- Product dimensions: 269 x 86 x 22 mm
- Product weight: 341 g
- Package dimensions: 316 x 130 x 30 mm
- Package weight: 479 g
- Device with an available USB-C or Thunderbolt™3 port
Power Delivery Requirements:
- Host device with an available USB-C or Thunderbolt™3 port that provides Power Delivery support
Video output requirements:
- Device with an available USB-C port with “DisplayPort Alternate Mode” support or a Thunderbolt™3 port
- Windows 10, macOS X, Android, Chrome OS Google, Linux with the latest updates
- Silicone pads
Question: I have 2 external monitors with built-in speakers. When these monitors are connected to a docking station, both of them play the same sound. Can I set up which monitor will play the sound?
Answer: Unfortunately, it is not possible to select a monitor to play the sound. At this time, the only option is to turn it off directly in the monitor settings.
Question: When I close the laptop lid, the laptop turns off. Is it possible to prevent it?
- Windows has a special setting which controls what the laptop should do in case of closing the lid. This setting needs to be changed. Right-click the Start button and select Power options. From the options on the right, select Other power settings. A new window opens, and here from the left menu, select Choose what closing the lid does / When I Close the Lid and select Do nothing.
- In macOS there are 4 conditions to be met to avoid turning off the MacBook. The MacBook needs to be connected to the power supply, an external keyboard, mouse, and monitor must be connected. Then you can close the MacBook lid and work with an external monitor only.
Question: Can the monitor connected via the docking station use the graphics technology from nVidia/AMD/Intel? E.g. G-sync, or FreeSync.
Answer: The docking station cannot use the graphics technologies from nVidia/AMD/Intel.
Question: Is it possible to set the frame rate to 120 Hz (144 Hz etc.) with the docking station / video adapter?
Answer: This is not possible. The docking station can handle maximum 60 Hz.
Question: Is it possible to connect a touchscreen monitor?
Answer: This is possible, but in this case i-tec Technologies cannot provide technical support because it is the technology of the monitor manufacturer.
Question: The image on the connected monitor flickers.
Answer: Please try a better HDMI/DisplayPort cable, this can solve your problem.
Question: Can I use a reduction to convert the signal from DVI/HDMI to DisplayPort?
Answer: Signal conversion from HDMI to DisplayPort is possible, but only in case of using the active (powered) adapter. In any case, a passive (non-powered) cable/adapter cannot be used. The passive cables/adapters can only convert the DisplayPort signal to HDMI.
Question: I have attached speakers/headphones in the docking station’s audio connector, but they do not play any sound.
Answer: Right click the Start button and select an option Settings. Here select System and from the menu on the left select Sound and change here the Output device.
Question: I use a docking station in the office/business, and if I plug the Ethernet cable into the docking station, I can’t connect to the internet/local area network. But when I plug this cable into the LAN connector in the laptop, everything works properly.
Answer: In some cases, the businesses limit the LAN/local network connection only to the network elements with a known MAC address (each LAN connector has its own MAC address).
This can be bypassed either by manually changing the MAC address of the LAN connector in the docking station, or by using our i-tec Docker Pro software (for Windows) which clones the MAC address from your laptop to the docking station. The i-tec Docker Pro is free and you can download it from our website. https://i-tec.cz/en/produkt/dockerprosw-2
Question: Can the docking station charge the laptop via USB 3.0 connector?
Answer: From a technological point of view, the USB 3.0 specification does not support laptop charging via the USB 3.0 connector.
Question: I have a laptop with a Thunderbolt 3 or USB-C port, but the laptop does not charge anyway.
Answer: According to the Thunderbolt 3/USB-C specifications, the laptop powering is only optional. Not all laptops allow this option, especially the laptops with a power supply of over 100 W. Also, some manufacturers restrict/block charging from docking stations/adapters which are not produced by given manufacturer. If you are not sure whether your USB-C port meets these requirements, please contact your device manufacturer or our technical support: email@example.com.
Question: When I disconnect the USB-C Power Delivery Adapter from the docking station, the monitor will restart and disconnect and reconnect the USB device.
Answer: In this case, this is a standard behaviour described in the USB-IF Power Delivery Specifications. When the adapter is disconnected, the docking station must change its charging direction and take the power from the laptop. At the moment the power current direction is changed, all connected devices will reconnect.
Question: My laptop was not supplied with a USB-C adapter. Can I use a different USB-C adapter with your docking station?
Answer: Yes, it is possible. For example, you can choose any USB-C adapter from our offer: https://i-tec.cz/en/shop-window/?catg=chargers-and-batteries
Question: I have a laptop with a USB-C/Thunderbolt3 port, but the laptop does not charge anyway.
Answer: According to the USB-C/Thunderbolt 3 specifications, the laptop powering is only optional.
Not all laptops allow this option, especially the laptops supplied with a power supply which allows to charge your notebook with more than 100 W.
Question The external monitor will not wake up after waking up my laptop.
Answer Try changing the monitor’s input setting from AUTO to a fixed monitor input.
If, after a long time, the automatic search for the active port does not find any input,
then the monitor may sleep so that it fails to respond to the signal from the docking station port.
Question: Does this docking station/video adapter support an audio signal transfer over HDMI or DP?
Answer: Yes, if your monitor (projector) has integrated speakers, it is possible to transfer the audio signals via HDMI or DP cable. In your OS settings, however, you must change your default audio playback device.
Question: What are the requirements for the primary graphics cards for use with graphics chipsets in i-tec graphics adapters and docking stations?
Answer: The graphics chipsets in i-tec products are secondary (additional) graphics cards in a PC.
They need a primary graphic card installed for their functionality.
Note for Windows 10 and later: In these operating systems, the graphics driver only works depending on the primary graphics cards: Intel, NVidia, ATI/AMD, VIA. It can’t work with SiS or Matrox graphic cards.
Question: On my MacBook 13” / 15″ 2016 and later, my WiFi or Bluetooth stops working, or the USB 3.0 devices connected to the docking station disconnect. Where is the problem?
Answer: This problem is caused by interference in the 2.4 GHz band. A possible solution is that you connect the docking station to the Mac’s Thunderbolt 3 (USB-C) port on the left-hand side closest to you or that you use the ports on the right side. These ports are located farthest from the WiFi antenna. Another solution is using the 5 GHz band and placing the docking station as far as possible from your Mac monitor. For more information, please visit: https://support.apple.com/en-us/HT201163
Question: I have your device and the image transfer does not work.
Answer: Your device must meet system requirements, especially DP Alt. Mode support on the USB-C port. If you are not sure about DP Alt. Mode support on your device, please contact your device manufacturer or our technical support: firstname.lastname@example.org.
Question: Why is on my MacBook only the mirror mode or only one video output working?
Answer: Unfortunately, MacOS does not support MST and is only capable of mirroring both outputs, or only one can work.
Question: The image on the screen connected via the docking station flashes.
Answer: If you experience this issue, you may only have an improper setting of the monitor refresh rate. If you have setting of 59 Hz, please set to 60 Hz.
Question: Supports the “USB-C Alt Mode” HDMI output at 4K resolution 60 Hz?
Answer: No. A port which complies to the HDMI 1.4 (when using USB-C Alt. Mode) at 3840×2160 resolution can reach maximum 30 Hz. At a resolution of 2560×1440 and below, you can set 60 Hz.
Question: Is it possible to charge the HP laptops equipped with Thunderbolt 3 technology using this docking station?
Answer: Hewlett-Packard has implemented a proprietary technology in some models of its laptops which enables the charging only when using genuine HP stations. Please check the compatibility of your laptop with your reseller or contact the HP Technical Support.
Question: Can I use this docking station/video adapter also via the Thunderbolt3 port?
Answer: Yes, the USB-C docking station/graphics adapter can also be used via the Thunderbolt3 port.
Only the Power Delivery may not work, but it depends on the TB3 features of your laptop.
Question: There is no working LAN connection on my Android.
Answer: The Ethernet connection must be supported directly by the tablet manufacturer. You can easily verify the support in the set-up “Network Connections” – “Other Networks” – and the option “Ethernet” must be located here.
Question: Everything works fine, but it only shows the speed of 10 Mbps. Where is the problem?
Answer: Verify all the cabling between the PC/laptop and the active element and push the RJ-45 connectors. Sometimes can also help replacing the Ethernet cable between the adapter and the active network element (hub, switch, router) with a certified one. A solution can also be setting a specific value (instead of Auto Negotiation) in the properties of the network adapters, Speed & Duplex option.
Question: May I use this device in Linux?
Response: Yes, the docking station supports Linux. Please make sure that your distribution is up to date. The docking station uses drivers, which are a part of the OS – the drivers should already be integrated in all current distributions. Unfortunately, because of the large volume of distributions it is not possible to test all of them.
If you aren’t certain, please contact our technical support staff: email@example.com
Question: I have a laptop with ChromeOS, can I use this docking station with three external monitors?
Response: This isn’t possible, unfortunately. Intel GPU supports the use of a maximum of 3 screens – including the laptop screen. It is unfortunately not possible to turn off the internal screen in ChromeOS and this means only 2 external monitors will work.