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ChromeOS user? Read this:

As of version 80, ChromeOS by Google contains an error that may result in anomalies when using certain specific products built on USB-C MST video transmission technology. In extreme cases, disconnecting a device from the laptop and then reconnecting it may cause the laptop to freeze, forcing a manual restart.

This problem is generic and affects all products built on USB-C MST technology (not just i-tec products).

We have already notified Google of the problem and are working together on a solution.

 

Workaround:

  1. Do not disconnect the device while you are working
  2. If you need to disconnect, or rather, before you reconnect the device, save all your work so that you can restart the laptop should the operating system freeze up

 

i-tec products affected by the issue:

C31DUAL4KHDMI

C31DUAL4KDP

C31DUALDOCKPD

C31TRIPLEDOCKPD

C31NANODOCKPRO

C31FLATDOCKPDPRO

C31DUALDPDOCKPD

C31FLATDOCKPDPLUS

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